Shipping and fulfillment
How do I know how a lot ships before I bid?
Every lot discloses its fulfillment terms up front: fixed, calculated, free or local pickup; any handling fee; the origin region; and whether the seller ships internationally.
How soon must a seller ship?
- Tracking or a label within 3 business days of cleared payment.
- A first carrier scan within 1 additional business day.
- Automatic reminders, and a late-shipment risk score that affects seller metrics.
How is tracking verified?
When a seller enters tracking we normalize the format, confirm the number exists with the carrier, compare the destination region without exposing the buyer address, and reject a number already linked to another order. The shipment timeline then updates from carrier events.
How does local pickup work?
The buyer gets a one-time code after payment. The seller redeems it at handoff and the buyer confirms receipt. A seller can never complete a pickup alone, so pickup is not a shortcut past the payout gate.
How do freight, equipment and vehicles ship?
Large items require a bill of lading or carrier PRO number, a pickup appointment and delivery evidence. Long transit times route to finance review so processor release limits are never exceeded. High-value vehicles normally use a deposit plus an approved bank-payment or offline closing workflow rather than a full card charge.
What if an item never arrives or is not as described?
Report an item as not received, damaged or not as described from your order page. Opening a dispute freezes the seller payout and snapshots the listing, the carrier timeline and the payment records into an evidence packet automatically.